17. Anti-Fraud Policy
17.1. PowBit prohibits and rejects the use of the Services for any illegal activities, including money laundering, terrorist financing, or violating trade sanctions. Accounts suspected of using the Services for money laundering may be blocked, and transactions may be stopped until the risk department completes all necessary procedures. According to PowBit's anti-money laundering policy, all cryptocurrency deposits must meet basic rollover requirements. Rollover means that all users must wager 100% for games, 300% for sports betting, or 1000% for PowBit Futures from the incoming deposits before withdrawals can be approved. For example, if your deposit is $300 (in USDT), you should wager at least $300 (in USDT) (for gaming activities) or at least $900 (in USDT) (for sports betting) or at least $3000 (in USDT) for PowBit Futures before withdrawals can be approved. This rule applies to each user's cryptocurrency balance. This rule does not apply to BFG deposits and users of level 5 and above. The PowBit risk department reserves the right to stop any suspicious transactions to prevent money laundering. User accounts may be investigated by the risk department until all requirements are met, and payments will be stopped during the investigation period.
17.1.1. The digital assets you have deposited or will deposit into your PowBit account, or the funds you have used or will use to purchase the digital assets to be deposited into your PowBit account (as the case may be), do not originate from money laundering, terrorist financing, fraud, or any other illegal or criminal activity under the laws of your jurisdiction.
17.1.2. PowBit reserves the right to ask, without explanation, that you confirm the source of funds deposited or to be deposited into your PowBit account, or the funds used or to be used to purchase the digital assets to be deposited into your PowBit account. PowBit reserves the right to freeze your funds until you confirm the source of these funds.
17.1.3. PowBit reserves the right to limit, suspend, or terminate access to the platform without notice if:
a) We have reasonable grounds to suspect there is an operational or other error in your PowBit account, in which case we may need to suspend access until the error is corrected.
b) We have reasonable grounds to suspect that your PowBit account has been or is being used for any illegal, fraudulent, or prohibited activity, or in violation of these Terms.
c) We have reasonable grounds to suspect that you or your PowBit account relates to money laundering, terrorist financing, fraud, or any other financial crime, or poses a substantial risk.
d) We have reasonable grounds to suspect you have attempted unauthorized access to PowBit accounts.
e) Your PowBit account is subject to any legal, regulatory, or governmental process, and/or we believe there is a substantial risk of legal or regulatory non-compliance.
f) We are compelled by a valid subpoena, court order, or other binding order of a government or regulatory authority; or
g) Your name appears on a sanctions list of any government or international agency.
Suspicious accounts may also be considered those with no activity on the platform and/or performing the same type of operations over a certain period.
17.1.4. PowBit reserves the right to require users to withdraw funds to the same wallet used for deposits. If a violation of the anti-money laundering policy is suspected, PowBit also reserves the right to require you to undergo KYC at any stage of the interaction (deposit stage and withdrawal stage). This requirement is mandatory for all users of the PowBit platform.
17.2. Know Your Customer ("KYC"). PowBit reserves the right to request any KYC documents at any time if necessary. PowBit reserves the right to limit services, deposits, or withdrawals until identity is fully confirmed, or for any other reason at the discretion of the PowBit risk department. During the KYC process, PowBit defines the first response within 7 days as eligible. The entire procedure should be completed within 30 days after the first response from the risk department via email risk@powbit.com. If there is suspicion of fraud and the user refuses to provide the information requested by the risk department or the eligibility time has passed, PowBit reserves the right to permanently close the user's account access.
17.2.1. The KYC process may include any of the following: requesting personal information about the user to identify him/her, which may include requesting valid identification documents and a selfie; verifying the personal information provided by the user at registration and during the use of the Services; requesting information and documents about the user's occupation, source of funds, and source of income used in the Services; requesting information about the user's personal information and the jurisdiction of the location where the user uses the Services to confirm that he/she will not use our Services in any jurisdiction that prohibits online betting and/or accepting bets and/or playing casino and/or live games and/or restricted countries; checking the user's personal and professional information; checking and analyzing the user's gambling activity patterns; any other information PowBit deems necessary to determine the user's identity and location.
17.2.2. All information and documents received from users by PowBit are strictly confidential. PowBit takes all measures to securely store such information and prevent its disclosure. When we receive your information and documents, we will take reasonable measures to protect your personal information from misuse, loss, and unauthorized access, modification, and disclosure, including using password-protected systems and databases and encryption. You can request the deletion of your personal data from our support team.
17.2.3. All information we process may be transferred, processed, and stored anywhere in the world, including but not limited to other countries, where data protection laws may differ from those in your place of residence. We strive to protect your information in compliance with applicable laws. We will store personal information if you use our Services, or for the purpose of fulfilling the collected information, providing our Services, resolving disputes, establishing legal defenses, conducting audits, pursuing legitimate business purposes, enforcing our agreements, and complying with applicable laws. When the personal information we hold is no longer needed for any purpose (including our legal or operational obligations), we will destroy or permanently de-identify the personal information we hold.
17.3. We will seek criminal and contractual sanctions against any customer involved in fraud, dishonesty, or criminal acts. If any such conduct is suspected, we will refuse to pay any customer. Customers are responsible for determining and paying all costs, expenses, or losses (including any direct, indirect, or consequential losses, loss of profits, business loss, and loss of reputation) directly or indirectly caused by their fraud, dishonesty, or criminal acts.
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