22. Complaints

22.1. If you have any questions or concerns about these Terms, please contact our customer service department using the link on the Website and use your registered email address for all communications. If a user has a complaint, please email our customer service team at [e-mail].

22.2. Notwithstanding the above, we are not liable to you or any third party for any response or action we take in response to any complaints received.

22.3. If a customer is not satisfied with the outcome of a bet, they should provide complaint details to our customer service department. We will use reasonable efforts to respond to such inquiries within a few days (in any event, we aim to respond to all such inquiries within 28 days of receipt).

22.4. Disputes must be submitted within fourteen (14) days of the relevant bet decision date. No claims will be accepted after this period. Customers are fully responsible for their account transactions.

22.5. If a dispute arises between you and us, our customer service department will attempt to reach a mutually agreed resolution. If our customer service department cannot reach an agreement with you, the issue will be escalated to our management.

22.6. If all efforts to resolve the dispute fail to satisfy the customer, the customer has the right to file a complaint with our licensing authority, Gaming Services Provider NV.